- janitors are very important people
- nine dollars doesn’t buy much at an airport Burger King
- attitude is a choice
- sometimes spending money gains sanity
- good customer service is important
- good customer service doesn’t mean everyone will be pleased
- just because you can’t see it, doesn’t mean it isn’t there
- life is more enjoyable when you are friendly
- apologies really do work
- perceptions are not always reality
- Sun Country is a fantastic airline
Bonus Lesson: sometimes “delayed” is the best answer to prayer that the Lord gives
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